FAQ's
Need Help?
Below you’ll find answers to some of the most common questions about our products, shipping, and orders. Can’t find what you’re looking for? Please contact us and we’ll be happy to assist.
Shopping Information
Do you offer custom or personalized items?
Yes! Many of our products can be personalized to add that special touch. Please send us a message if you are looking for something in particular!
How long does shipping take?
Orders typically ship within 2–5 business days. Delivery times depend on your location and chosen shipping method. During peak holiday seasons, we recommend ordering early!
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Order & Returns
Do you accept returns or exchanges?
Yes, we accept returns within 14 days of delivery for unused, unopened items. Personalized items are non-refundable unless there's a defect. Please see our Return Policy for full details.
Do you offer bulk or wholesale orders?
Yes! We love working with businesses and event planners. Contact us for more information on bulk pricing and custom orders.
How can I contact you if I have questions?
You can reach us anytime via email at help@holidayexpressions.store, or through our Contact Us page. We’re always happy to help!